Shipping policy

At Khorania, we take care to ensure that your order is packed securely and delivered to you safely and on time.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Please note that orders containing handmade, handcrafted, customised, or made-to-order products may require additional processing time. If this applies to your order, the estimated timeline will be communicated on the product page or at the time of purchase.

2. Shipping & Delivery

We currently ship orders across India through trusted shipping and logistics partners.

Estimated delivery time after dispatch is generally:

Metro cities: 2–5 business days
Other locations: 4–7 business days
Remote areas: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery address, order value, product type, package weight, and applicable shipping conditions.

From time to time, Khorania may offer free shipping promotions or free shipping above a specified order value. Any such offer will be clearly communicated on the website.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information, where available.

You can use the tracking details to monitor the progress of your shipment.

If your tracking information has not been updated for an extended period, please contact us and we will assist you in checking the shipment status.

5. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Adverse weather conditions
Natural disasters
Public holidays
Courier or logistics disruptions
Incorrect or incomplete delivery information
Remote or difficult-to-service locations
Unforeseen circumstances beyond our control

Such delays do not automatically qualify an order for cancellation or refund.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Khorania will not be responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address, phone number, PIN code, or other delivery information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will try to update the information before dispatch, but changes cannot be guaranteed once an order has been shipped.

7. Damaged or Incorrect Items

We carefully inspect and pack products before dispatch.

If your order arrives damaged, defective, or contains an incorrect item, please contact us at [support email] within [48 hours] of delivery.

Please provide:

Your order number
Photographs of the product
Photographs of the outer packaging
A short description of the issue

For fragile products such as marble décor and other handcrafted items, customers are strongly encouraged to record an unboxing video from the moment the package is opened. This may be required to help us assess transit-related damage.

We will review the issue and, where applicable, arrange a replacement, refund, or other appropriate resolution in accordance with our Return & Refund Policy.

8. Lost or Undelivered Orders

If your order appears to be lost or has not been delivered within the expected timeframe, please contact us.

We will coordinate with the shipping partner to investigate the shipment and determine the appropriate resolution.

9. International Shipping

[Choose one:]

Option A — No international shipping:
At present, Khorania ships only within India. International shipping is not currently available.

Option B — International shipping available:
International shipping may be available for selected destinations. Shipping charges, delivery timelines, customs duties, import taxes, and other applicable charges will depend on the destination country and will be communicated at checkout where applicable.

Any customs duties, import taxes, or charges imposed by the destination country are the responsibility of the customer unless explicitly stated otherwise.